Free shipping to UK, EUROPE & USA

Free shipping to UK, EUROPE & USA

Shipping & returns

Shipping

We provide free delivery around the world using DHL. UK shipping is via DPD, although shipping carrier is subject to change.

Additional taxes may be applied by customs in non-European countries, these charges are payable by the customer.

Shipping times:

UK: 3-4 days

Europe: 4-6 days

USA: 5-7 days

Rest of the world: 7-10 days.

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

To return your product, you should mail your product to: 30 Hobart Road, Worcester Park, Surrey, GB KT4 8SP.

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@aruku.co.uk.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@aruku.co.uk and send your item to: 30 Hobart Road, Worcester Park, Surrey, GB KT4 8SP.